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Thought Leadership

Can Man Really Fly?

Earlier this week I found some papers at home I had been procrastinating reading. Recently, I came across two articles dealing with the issue of tenant representation and whether or not full-service brokers are fair to tenants. I read the articles, which stated the usual arguments, put them aside and went about taking a break from work. I actually decided…

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On Efficiency & Customer Service

On Efficiency & Customer Service

A recent piece in The New York Times discussed the future of branch banking and what firms like J.P. Morgan Chase are doing to provide their customers with the service they require in a cost-efficient and future-proof model. What I gleaned from the article is actually applicable to virtually any type of service business. Customer behavior has changed; thus, service…

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Back To The Dinosaur Age

Back To The Dinosaur Age

I recently attended a meeting of international companies and space planners, where we discussed the use of open space versus private offices in the workplace.  What I found interesting is that many firms desire a location with an atrium, so their employees can see each other as they do their work.  In fact, one investment banking firm in attendance said…

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