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On Efficiency & Customer Service

On Efficiency & Customer Service

A recent piece in The New York Times discussed the future of branch banking and what firms like J.P. Morgan Chase are doing to provide their customers with the service they require in a cost-efficient and future-proof model. What I gleaned from the article is actually applicable to virtually any type of service business. Customer behavior has changed; thus, service…

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Back To The Dinosaur Age

Back To The Dinosaur Age

I recently attended a meeting of international companies and space planners, where we discussed the use of open space versus private offices in the workplace.  What I found interesting is that many firms desire a location with an atrium, so their employees can see each other as they do their work.  In fact, one investment banking firm in attendance said…

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